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What You Agree To When You Use 09be

These terms set out the rules for using your 09be account — from how you open it to how deposits via bKash, Nagad, or Rocket are handled.

Account holder rulesbKash, Nagad, Rocket depositsEligibility by local lawFair use policyAccount security
09be What You Agree To When You Use 09be
CONTACT CHANNELS

Reach Us About These Terms

Team online

Live Chat

Open the chat window from your account dashboard. Our support team can walk you through any clause in these terms or help with an account query directly.

Email Support

Send a written query to our support address for formal questions about your account terms, eligibility, or a request to close or suspend your account.

Help Centre

Our help centre covers common questions about account rules, deposit conditions via bKash, Nagad, and Rocket, and what to do if your account is flagged.

ACCOUNT SECURITY

How We Protect Your Account and Data

Account Verification

We verify your identity when you open an account and again when you request a withdrawal. This step protects your wallet and keeps your account secure against unauthorised access.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold at any time.

Payment Records

Every bKash, Nagad, and Rocket transaction on your account is logged and available in your transaction history. Contact support if you see an entry you do not recognise.

Requesting Changes

To update your registered details or request account closure, contact us through live chat or email. We will confirm the change within a reasonable period and send you a written record.

Common Questions About These Terms

If something in these terms is unclear, these answers cover what most account holders ask about. For anything not covered here, reach us through live chat or email.

These terms apply to anyone who opens and uses a 09be account. Eligibility depends on your local law and the region you are in — access is not available everywhere.

We will notify you before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms. We do not change terms retroactively.

If your eligibility changes — for example, due to a change in local law in your region — you should stop using your account and contact us. We will guide you through the next steps.

Contact our support team via live chat or email with your account details. We will provide a summary of the data we hold on your account within a reasonable timeframe.

Deposits through bKash, Nagad, and Rocket are subject to the transaction limits set by those payment providers. Our terms require that the wallet used belongs to the registered account holder.

Send a written dispute to our support email with your account reference and the specific clause or decision you are questioning. We aim to respond and resolve formal disputes promptly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.